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Returns and refunds
We're committed to selling high-quality products we
hope you'll enjoy using but we also know that, for
one reason or another, there may be a time when you
need to exchange or return something you've bought.
Please make sure that you check your items carefully
before they are used or installed. We also recommend
that you keep your receipt or order number, which
can be found on your order confirmation or on the
delivery packaging, as you might need it as proof of
purchase in the event of any after-sales queries
If I change my mind...
Within 30 days
· Most
things we sell are covered by our 30-day money-back
guarantee. Just return them to us, unused, in their
original undamaged packaging, in a saleable
condition, along with the receipt* and we'll give
you a refund.
·
If you don't have a receipt, as long as you have a
proof of purchase* we'll exchange the item or give
you a refund.
·
If you'd like to return something we've delivered,
just email us and we'll provide you a return code to
send it back to us. Your order number will count as
your receipt.
· We're
sorry but some items like earrings, foot spas and
dental products can't be exchanged or refunded for
hygiene and safety reasons, unless they're faulty.
· To
protect your personal security, we are also unable
to accept returns on some non-faulty imaging and
recording products such as MP3, MP4 players and
digital cameras.
· Product
installation services already commenced are excluded
from the 30-day money-back guarantee.
·
Our 30-day money-back guarantee does not affect your
statutory rights
If there's a fault with the product...
We've made it easier!
· If
you send it back to us within 30 days with your
proof of purchase*, we'll give you a replacement or
a refund.
· If
you've had the product for up to 1 year, we'll
repair the product or, if that's not possible, we’ll
give you a replacement.
· Please
note that all large kitchen appliances are excluded
from our 30 day guarantee, but if your item develops
a fault within 30 days we will send an engineer to
assist you. If faulty and if it cannot be repaired
we will arrange a replacement free of charge or you
can opt for a refund.
· This
does not affect your statutory rights.
* If you had your item delivered, your order number
which can be found on your order acknowledgement or
delivery packaging counts as your receipt/proof of
purchase.
online trading
Regulations.
Under the Online Trading Regulations, you have a
right to cancel your order for any item purchased on
this website for a full refund. This does not apply
to items personalised or made to your specification;
audio/video recordings or software that you have
unsealed; items such as earrings and cosmetics that,
by reason of their nature, cannot be returned;
perishable goods (e.g. food and flowers), and
periodicals/magazines.
To cancel, you can email us or write to us (see contact us for details) within seven working
days** of delivery of your item(s), quoting your
order number. You must take reasonable care of the
item(s) and must not use them. Item(s) may be
returned to us trough any preferred delivery company
after we have issued you a return code.
You may cancel an order for services in the same
way, within seven working days** of the date of
purchase, unless the services begin sooner. You may
not cancel accommodation, transport or leisure
services which occur on a specific date. The Online
Trading Regulations do not apply to Financial and
Insurance Services.
If you have an Internet order query, please
Email our
Customer services team
(For security and training purposes, telephone calls
to and from Customer service centres may be recorded
or monitored).
** All days other than Saturdays, Sundays and public
holidays. |
